Refund policy

Once your order has been shipped, delivered, or taken home, we do not accept returns or exchanges.  If damage of goods occurs during shipping, we will review each case individually for an exchange.

You can always contact us for any return question at customerservices@afrohaircandy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.