terms conditions

OVERVIEW


This website is operated by AfroHairCandy Ltd . Throughout the site, the terms “we”, “us”,  “our” and “I” refers to AfroHairCandy. AfroHairCandy Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content in AfroHiarCandy Ltd physical store and online.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5- PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6- ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall AfroHairCandy Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless AfroHairCandy Ltd, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18- CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
 SECTION 19- SHIPPING, INTERNATIONAL SHIPPING, CUSTOMS ​We ship domestically via the UPS Postal Service Priority Mail or Priority Mail Express and Worldwide Via UPS and DHL Express. If your item is in stock they ship between 4-5 business days. If your item is sold out back orders ship between 6-7 business days. Once your order ships you will receive an automatic confirmation email with your tracking number.  Once your item ships we have no control over how long the carrier takes to get it to you. Please contact them and hold them responsible for package delays. We ship Worldwide. Once your item ships via DHL Express it takes from 3-5 Business Days. We are not responsible for your country’s customs handling or tax charges. They are completely separate and we cannot determine what those charges will be if any. Click and collect will usually be ready within 1 business days of placing orders.  Customers should wait for a collection confirmation email before attending the store for collection. Orders can be cancelled or amended 1hr after placing order and after that the order sticks as placed. Collection Store address: AfroHairCandy Ltd, Centrale Shopping Centre, 21 North End, Croydon, London, CR0 1TY. Ensure you bring ID and your order number for any click and collect orders.  Please collect your items within 24 hours of notification that it is ready for collection. any later than that may incur an additional handling fee. 
SECTION 20 - LOST, DAMAGED, STOLEN ITEMS​Any item lost/stolen/damaged while in transit and once a purchase has left our store are not covered by AfroHairCandy. Use your tracking number to file a claim at UPS.com or by phone with UPS or at DHL.com and by phone with DHL for online orders. ​SECTION 21 - RETURNS, EXCHANGES​ Due to the nature of our products we do not allow returns for refunds nor exchanges. Each order is hand crafted to order and they are perishables so make sure you are purchasing the correct item. Once you have left our store with the products we cannot accept returns. Orders cannot be cancelled after 24 hours of purchase online.  Once an order ships we cannot alter or change or refund.  If your items have not shipped they can be cancelled or exchanged for an item of the same value within 2 hours of your purchase otherwise there's a £30 cancellation fee because our products are made according to the number of orders we receive to ensure you are receiving fresh products. After that your order is final. Once your item is shipped do not refuse. If an item is a refused or not collected from a collection point, we will charge a £30.00 restocking fee and admin fee, plus the cost of shipping.​SECTION 22 - COUPON CODES, SALES, HOLIDAY SHIPPING​Coupon codes cannot be applied after an order is placed. Orders placed during holiday sales cannot be cancelled to reapply a coupon code. Shipping during sales and especially holiday sales may be delayed 1-2 business days.  ​SECTION 23 - AUTO DELIVERY SUBSCRIPTION​How it works

  • Customers must fulfil a minimum of 1 order before cancelling their Subscription.
  • You can choose to prepay your order meaning your subscription will end once all orders are fulfilled
  • If you choose Ongoing subscription it will bill you until you decide you want it to stop.
  • To cancel an ongoing subscription, you will need to contact us 72 hours before your due date and we will cancel it for you.
  • You will be billed on the day of shipment.
  • To change your preferred billing method please contact us 72 hours before bill is due to make changes.
  • Once your auto delivery order has shipped you will receive a shipping confirmation email that includes your tracking information on your package.

You’ll benefit from:

  • 10% savings on every product you order using auto-delivery.
  • Shipping schedule: Select from a variety of shipping frequencies available by: 1-3 Months
  • Convenience: No need to remember to place an order. Auto-Delivery Service reserves your items and ensures they are in-stock when you need them.

 

SECTION 24 - What is the AfroHairCandy🍃 hair loss sets/bundles Products Money Back Promise?
Here at AfroHairCandy🍃, we are confident in the quality of our products but if you are not satisfied with the results from our products, we have the Hair Loss 180 Day Money Back Promise. This gives you 180 days from when you purchase your set of products to to send us feedback and receive a full refund of the price you paid at the time of purchase (minus delivery costs), subject to the terms and conditions below.
The AfroHairCandy🍃 180 Hair Loss Day Money Back Promise is in addition to and does not replace your statutory rights and/or your rights pursuant of our full terms and conditions of sale which continue to apply to your purchase from AfroHairCandy🍃
What if the Product has been used?
It doesn’t matter, if you are not satisfied, no matter how much you have used you can get your money back provided you satisfy the T&CS below.
Important Terms and Conditions:
How do I use the AfroHairCandy🍃 Hair Loss Money Back Promise? You need to notify AfroHairCandy🍃 either by emailing customerservices@afrohaircandy.com or completing the contact us form available at https://afrohaircandy.co.uk/pages/contact-us within 180 days of purchase but after a minimum of 6months of documented use of the products with, while following our requested care plan, confirming that you wish to return the products.
Where we request you to do so (which remains at our sole discretion), you will need to arrange, (at your own cost) the return of the product to AfroHairCandy🍃 Ltd, Centrale Shopping Mall, 21 North End Mall, CR0 1TY Ltd, within five days of receiving a response from AfroHairCandy Ltd. We may alternatively ask you to dispose responsibly of the product if we do not require it to be returned.
In order to claim a refund under the AfroHairCandy🍃 180 Day Haïr loss Money Back Promise, you will need to provide us with sufficient feedback using the feedback form provided by us. This is to allow us to understand what has gone wrong and how, which will help us to improve our services in guiding customers in getting the required results, and so that we can understand the reason you wish to use our promise.
All refunds will be made to the payment method used during your original purchase unless this is not possible under your payment provider’s terms and conditions. If you paid by giftcard (or similar), a refund will be made by the same means.
Are there any exceptions and when can’t I claim under the AfroHairCandy🍃 Hair Loss Money Back Promise?
We will only accept returns and a claim under the AfroHairCandy🍃 180 Day Haïr Loss Money Back Promise from the person who directly purchased the AfroHairCandy products(s). The promise isn’t transferable.
The AfroHairCandy🍃 180 Day Haïr loss Money Back Promise may not apply to certain AfroHairCandy products and only available for hair loss sets. Where this is the case, this will be clearly stated on the relevant product page of our website or mobile app. Excluded AfroHairCandy🍃products will be determined by AfroHairCandy🍃at its sole discretion.
AfroHairCandy🍃 reserves the right to refuse a refund under the 180 Day Money Back Promise if:
* You don’t provide us with sufficient feedback on the products you are returning
* You re-purchased a Product you have previously been refunded for;
* AfroHairCandy🍃considers that a customer is disproportionately or excessively using the 180 Day Money Back Promise, or your behaviour suggests you are abusing its use (whether fraudulently or otherwise). We will always act reasonably in deciding whether to refuse a refund under the 180 Day Money Back Promise.
What Else?
AfroHairCandy🍃 reserves the right to amend or withdraw the 180 Day Money Back Promise at any time without notice. However, AfroHairCandy🍃will honour refunds for all sales prior to the amendment or withdrawal (subject always to the exceptions set out above). The AfroHairCandy Hair Loss 180 Day Money Back Promise is not in itself a product warranty.
For further information on how we will use your personal information in administering the AfroHairCandy🍃180 Day Money Back Promise, please see our https://afrohaircandy.co.uk/pages/privacy-policy

SECTION 25 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at customerservices@afrohaircandy.com.